F.A.Q


How do I buy a proxy?

To place an order, select the Proxy's country, quantity and duration of use, select the Proxy usage purpose and place an order. If you do not have enough balance for your order, you can load the balance from the "Add Balance" section and then place an order. In a few minutes you will receive a proxy, port and authorization method of your choice.

I placed an order, when will I get the proxy?

We know how important time is to you, so we try our best to give you a proxy as fast as possible. However, it may take some time to find the perfect addresses for your purpose. Your proxies will be added to your control panel when ready, you will also receive an Email with all proxy information. If the proxy is not delivered within 30 minutes - please contact our support.

Does the company only sell proxies to one person?

Definitely! We only provide our premium proxies to one person. We deliver with a special authorization method that only you can use.

Are there any discounts on rental time and bulk proxy amount?

Yes. For example, if you buy 100 Proxies for 12 months - you get a 27% discount. 15% discount on unit basis, 12% discount on rental period. If you need more discounts, you can contact our live support team.

Can the Proxy be changed during the lifetime?

We only provide the highest quality proxies that match your purpose and for any technical issues that may occur with the IPs received - you can contact our online consultant.

If the proxy I purchased is blocked, can I replaced it?

If your proxy is blocked within the first 24 hours after purchase, you can exchange for free. For some of our ISP proxies, however, further replacements are possible. For detailed information, you can contact our live support team and get information.

How can I extend the duration of my proxies?

It is easy to extend the time. You can see the proxy list in your user control panel. Simply put a checkmark next to each proxy you want to extend, select the duration and click "Extend Time".

Will I be able to extend my proxies after they expire?

Biasanya tidak. Anda harus mengingat dan memeriksa dashboard Anda dari waktu ke waktu. Namun jika Anda benar-benar membutuhkan proxy yang sama lagi, Anda dapat menghubungi tim dukungan langsung kami dan mengirimkan permintaan Anda. Omong-omong, kami memiliki sistem pengingat. Anda akan menerima Mail dan SMS dengan pesan pengingat tiga hari sebelum batas waktu.

Can I get a proxy from different networks/subnets?

Certainly! We always provide proxies with as different subnet spread as possible. By the way, you can choose the needed subnets yourself while chatting with our advisors!

Is it possible to select a proxy by city or region (state)?

Yes you can! To get the required city or region (state), you should contact our customer support after purchasing the proxy and our operator will help you choose the required location.

What is the difference between IPv4 and IPv6 proxy?

To put it in an easy way - IPv6 has the same IP addresses, but different ports. It also detects as unique different IPs by the controllers. IPv4 - different IPs, but the ports are the same, it depends on the protocol. By the way, IPv4 is suitable for almost all sites and programs, unlike the new IPv6. From here, you can check with which sites IPv6 will work or not. You can only use IPv4 proxy for online games.

What is the difference between username and password and IP Authorization?

If you are going to use your proxies as login/password, you can purchase them with a username and password. (Delivered as IP:PORT:LOGIN:PASSWORD.) If you are going to use your proxies as IP:PORT, you can purchase them with IP Authorization.

Which payment system is supported?

Our company supports all popular payment systems today: PayPal, VISA, MasterCard, PayPal, Mobile Payment, All debit and credit cards.

How can I tell how many proxy subnets I have in my order?

We have thousands of proxy servers and we are trying to provide different subnet proxies. You can see for yourself. The proxy is split into two blocks, xx.xx.55.55 - here xx.xx. is a network and 55.55 is a subnet. If a particular subnet is not working for your purpose or you want to buy proxies from a particular subnet - you can contact our carrier and we will replace those Proxies.

What protocols do your proxies support?

Our proxies support all the necessary protocols for internet operation: HTTP, HTTPS, SOCKS5 - all these protocols are included in the order. This data will be provided to you after payment.

How many simultaneous connections to a proxy are allowed?

Our proxy servers are stable when a client uses it with a single device. Currently, using the proxy on several devices is essential for many people. We do not prohibit any use by our users, but connecting multiple devices to a single proxy will cause slowdowns. For smooth proxy usage without any slowdowns, we recommend not using more than 3 devices at the same time.

What does it mean if I specify the platform when purchasing?

We have certain terms for you to use our proxies. That's why you need to choose the platform you're going to use to make sure you don't violate our terms of use. You can find our terms of use on our website.

How often do you update your custom proxy list?

We try to update our proxy list as often as possible for our customers. We are increasing the number of subnets and the country list. We can currently offer you more than 50 countries and about 850 different subnets.
You can contact our live support team for your different needs.

How is proxy authorization implemented?

Our proxies are given to only one person, you need to enter your personal data to use it. We offer two ways: by login and password - this data will be entered during settings and by your main IP - the proxy will work on your PC without entering any additional data, but only with a static main IP address.

What are the main differences between your company and other similar ones?

We are always looking forward to improving our service. We are happy to answer your questions to assist you with proxy settings. Of course, we sometimes have technical problems, but they will be resolved as quickly as possible. So you can work and be safe during proxy use.

What if the proxy doesn't work for my purpose?

Proxy can also have issues. If you have any problems while using the proxy - contact our customer support for replacement or more detailed information.

Are there any restrictions for proxy use or forbidden rules?

Unfortunately, not all users are conscientious. We have set some usage restrictions that you can read on our website. We did this in case Proxy bans were prevented.

I couldn't find the answer to the question/questions I was looking for here. What should I do?

As ARNPROXY, we try to answer all your questions as clearly as possible, and on this page we add the most frequently asked questions and answers from our valued users. However, if you cannot find the answer to the question you are looking for, you can connect to our live support team and get support. In some cases, it may take time for us to answer your questions due to busyness, so we do not want you to waste your time on the live support screen. You can send an e-mail to info@arnproxy.com, which is a second way of communication, and send any questions and opinions.