The proxy service is provided by arnproxy.com on the basis of "provider only" and "as is" principles. Therefore, due to the use or non-use of the purchased proxy service, it does not accept any responsibility for damaging or not damaging the user's information or work.

Change of proxy service:

• If the proxy you purchased is unsuitable for use (technically not working), notify our support team that it will be replaced with a suitable proxy or the related problem will be fixed.
• If the proxy you purchased is blocked by the platform you use within the first 24 hours after delivery, you can exchange it for free.
• The proxy cannot be changed if problems occurred during the process (other than the inability to connect to a proxy).
• It is not possible to change between locations.

Purpose of usage:

• It is your responsibility to know that the proxy service or location you purchased is suitable for the platform you will use.
• Proxy purchased for a platform that is not suitable for proxy use (country blocking, closed proxy entries, blocked, unsupported, etc.) cannot be returned.
• When you buy a full performance proxy, we guarantee that the proxy you purchased will work. Therefore, if you have purchased a proxy for eg "Google" and use that proxy for a different purpose, performance cannot be guaranteed. In this case, replacement or refund is not possible.
• Using third-party bots to configure proxies is not recommended. It is recommended to use the Proxifier program and set up a proxy for the platform client.
• If it is determined that the proxy servers are used for a different purpose than for which they were purchased, we reserve the right to change the proxy servers without notice.

The return process is valid for the following conditions:

• The proxy you purchased does not work and cannot be replaced with another proxy;
• Unable to connect to proxy (You need to contact our Support and this needs to be confirmed by the Technical Specialist.);
• Lack of required IP location;
• If a proxy is purchased for a purpose prohibited by the terms of use on our website arnproxy.com/term-of-use , the proxy service will be terminated unilaterally without the possibility of return.
• A partial refund and deduction of the cost of the rental period used is possible after the return has been approved

Terms and conditions:

• We reserve the right not to make changes if the proxy blocking / ban is caused by actions taken directly by you during the use of the proxy address. To avoid such situations, we strongly recommend that you familiarize yourself with the policy of the site / service / platform / game where you plan to use our proxies.
• Refund request is made only to the bank card or payment system from which the payment was made. For example, if you have loaded a balance with EFT/Money Transfer, the refund will be sent to your bank account. The refund of the balance loading transactions you have made with a credit card will be made back to the credit card. However, it is not possible to return the payments made by mobile payment in any way.
• The balance you have uploaded to Arnproxy.com is refunded only within the specified conditions. Refunds are not possible unless there are any conditions.
• Payments made by bank transfer may take 3-5 business days to be reflected back in your account.
• It may take 3-7 business days for the credit and debit card payments to be reflected back to your account.
• You can send your return requests to us at info@arnproxy.com.